Policies
Privacy Policy
Last updated:
Privacy Policy
Last updated: July 19, 2026
Our Commitment
Luna Glow Beauty Studio ("we," "our," or "us") is committed to protecting the privacy of our clients in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies, and applicable provincial privacy law.
Information We Collect
We may collect the following personal information:
- Contact information: name, email address, phone number, and address
- Appointment details: service history, appointment dates and times, provider preferences
- Payment information: processed securely through our payment processor (we do not store full credit card numbers)
- Communication preferences: your consent preferences for SMS and email communications
How We Use Your Information
We use your personal information to:
- Schedule and manage your appointments
- Send appointment confirmations, reminders, and updates
- Process payments and issue receipts
- Respond to your inquiries and provide customer support
- Send promotional messages (only with your express consent)
- Comply with legal and regulatory requirements
Consent
We obtain your consent before collecting or using your personal information. You may withdraw your consent at any time, subject to legal or contractual restrictions.
- SMS consent: You may opt out of SMS messages at any time by replying "STOP" or contacting us directly.
- Email consent: You may unsubscribe from marketing emails using the link in any email we send.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Third-Party Services
We use third-party service providers for payment processing (Stripe), SMS delivery (Twilio), and email communications. These providers have their own privacy policies and data handling practices.
Your Rights
Under PIPEDA, you have the right to:
- Access your personal information held by us
- Correct inaccuracies in your personal information
- Withdraw your consent to the use of your personal information
- File a complaint with the Office of the Privacy Commissioner of Canada
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Luna Glow Beauty Studio
[Business Address]
Email: [Email Address]
Phone: [Phone Number]