Support
These policies govern your relationship with Calendoria. Businesses using Calendoria publish separate policies for their own customers.
Get help with a Calendoria account, subscription, integration, privacy request, or security concern.
Contact Calendoria support
Email [email protected] from the address associated with your Calendoria account. Include the business name, a short description of the issue, the page or feature involved, and the approximate time it occurred.
Protect sensitive information
Do not send passwords, recovery codes, OAuth tokens, complete payment-card numbers, secret API keys, or unredacted customer records. Calendoria support will never ask for your password.
Billing and payment issues
For a Calendoria subscription or credit purchase, include the invoice or transaction reference and the amount. For a customer's appointment or product payment, contact the business that accepted the booking first; that business controls its services, fulfilment, cancellation, and refund decisions.
Privacy and account closure
Account holders can submit an authenticated privacy, export, or closure request from the tenant portal. Instructions are also available on the Account Deletion page.
Urgent security reports
Use the subject line “Security report” and describe the affected account, observed behaviour, and time. Do not access, copy, or alter another person's information while investigating a suspected issue.